A Department of Homeland Security component uses a custom-built case management web application to capture data related to events that aid in research and analysis to inform/ mission-critical decisions. Andworx designed and implemented solutions to four recent challenges facing research specialists:
Challenge 1 — This feature resulted in improved tracking of requests, faster review and approval of documents, and reduced workload burden on the research specialists collecting information.
Challenge 2 — The capture and tracking of tasks and reports enabled the users to better manage workload across available research specialists as well as reporting to leadership key metrics of the work products they produce.
Challenge 3 — The availability of mobile search enables thousands of users to quickly lookup data without requiring access their desktop computer. The simple and intuitive user interface enables users not familiar with the case management app to locate information without first needing to learn how to navigate and interact with the more robust search features of the larger application.
Challenge 4 — This effort resulted in more accurate location data and the capability to perform geospatial queries which could not be performed previously.